Expert Support When You Need It
Our dedicated support team is available 24/7 to help you with any questions or issues. Real people, real solutions.
Available 24/7
Always here to help
Support That Cares
We believe great service means being there when you need us. Our expert support team is available around the clock to ensure your faxing experience is seamless.
24/7 availability - nights, weekends, and holidays
Average response time under 2 minutes
Expert team trained in fax technology
Multi-channel support (phone, email, chat)
Priority support for Team and Enterprise plans
Multiple Ways to Get Help
Live Chat
Get instant help through our live chat. Connect with a support expert in seconds and get real-time assistance.
Email Support
Send us a detailed message and get a comprehensive response from our team. We typically respond within 2 hours.
Send EmailPhone Support
Prefer to talk? Call us anytime. Our team is ready to help you resolve issues over the phone.
(415) 300-8675Dedicated Account Managers
Enterprise customers get a dedicated account manager who knows your business and can provide personalized support and optimization recommendations.
- • Personalized onboarding and training
- • Regular check-ins and optimization reviews
- • Direct line to your dedicated contact
- • Custom solutions for your business needs
Priority Support Tiers
Higher-tier plans receive priority support with faster response times and access to senior support engineers.
- • Standard: 2-hour response time
- • Team: 1-hour response time
- • Enterprise: 15-minute response time
- • SLA guarantees for Enterprise customers
Self-Service Resources
Sometimes you just want to find answers yourself. We've built comprehensive resources to help you get up and running quickly.
Knowledge Base
Searchable articles covering every feature and common questions
Video Tutorials
Step-by-step video guides for all major features
API Documentation
Complete technical documentation for developers
Community Forum
Connect with other users and share best practices
Experience World-Class Support
Join over 11,000 customers who trust our support team to keep their business running smoothly.